Application Support with 7+ years in application support and incident management
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Assessing your cultural and operational fit
Production Support Specialist with 6.6 years of experience in application support, incident & problem management, and root cause analysis for high-availability environments. Skilled in SQL, Linux/Unix, Control-M, ServiceNow, and ITIL-based processes. Proven ability to reduce downtime, automate workflows, and collaborate with cross-functional teams in banking and financial domains.
Mumbai University
Bachelor of Science · Information Technology
January 1, 2014 – January 1, 2018
Net Business Solution
Senior Production Support Engineer
March 1, 2024 – Present
Mumbai, Maharashtra, India
FSS
Application Support Analyst
February 1, 2022 – February 1, 2024
Mumbai, Maharashtra, India
Hexaware Technologies
Associate Software Engineer
April 1, 2019 – February 1, 2022
Mumbai, Maharashtra, India
Shift-Left Monitoring
December 1, 2025 – June 1, 2026
Reduced MTTR by 35% using proactive monitoring.
Production Stability Initiative
December 1, 2025 – June 1, 2026
Reduced incident volume by 20% in 6 months.
ITIL Foundation Certified
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across multiple companies (Net Business Solution, FSS, Hexaware Technologies) and their involvement in diverse projects like 'Production Stability Initiative' and 'Shift-Left Monitoring' indicate adaptability and a focus on continuous improvement, which aligns well with a dynamic technical environment. Their work in banking and financial domains suggests an understanding of high-stakes, regulated environments. The breadth of skills listed (OS, databases, monitoring, scheduling) points to a versatile individual capable of integrating into various technical teams.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for an Application Support role, with a clear focus on incident management, problem resolution, and process improvement. Their experience in coordinating with various teams (infra, QA, dev) and managing stakeholder communication during critical incidents highlights good collaboration and communication skills. The ITIL certification further reinforces their understanding of service management best practices. The candidate's ability to automate tasks and implement improvements suggests a proactive and efficiency-driven mindset.