Data Analyst with 8+ years in IT operations, SQL, Python, and Power BI
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented professional transitioning into Data Analytics with 7+ years of experience in IT operations and technical support. Skilled in Python, SQL, Excel, Power BI and ETL workflows with hands-on experience in data cleaning, analysis, and dashboard development. Proven ability to translate business data into actionable insights, with practical exposure to real-world operations and KPI-driven reporting.
LCC
Master Diploma · Data Analytics & Generative AI
August 1, 2025 – June 30, 2026
CMS Info Systems
Diploma · Network Engineering
August 1, 2012 – June 30, 2013
Anna University
Bachelor of Engineering · Computer Science
August 1, 2008 – June 30, 2012
LCC
Data Analytics Projects & Training
August 1, 2025 – March 1, 2026
Aluva, Kerala, India
Nayara Fuels
Business Operations Support
July 1, 2024 – August 1, 2025
Kollam, Kerala, India
Eram Infotech Pvt. Ltd.
IT Support Engineer
May 1, 2019 – June 1, 2024
Cochin, Kerala, India
Wintech Global Services
Technical Support Engineer
July 1, 2017 – February 1, 2019
India
Customer Segmentation Analysis
June 1, 2026 – Present
Applied K-Means clustering to segment customers based on behaviour. Identified high-value and low-engagement customer groups. Provided business recommendations for targeted marketing.
IT Support Ticket Analysis
June 1, 2026 – Present
Analysed ticket trends, SLA performance, and resolution time. Identified recurring issues and support bottlenecks. Suggested improvements to enhance efficiency.
Retail Sales Analysis
June 1, 2026 – Present
Built interactive Power BI dashboard for KPIs and revenue trends. Analysed regional and category-level performance. Delivered insights to improve sales strategy.
IT Specialist – Data Analytics
Certiport
June 1, 2026 – Present
Microsoft Office Specialist: Excel Associate
Microsoft
June 1, 2026 – Present
Microsoft Certified Technology Specialist (MCTS)
Microsoft
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's background in IT support and recent intensive training in Data Analytics shows a strong drive for career transition and skill development. The projects undertaken, though personal, demonstrate initiative and a practical application of learned skills. The breadth of skills across data analysis, visualization, and database management, combined with prior IT experience, suggests a versatile individual who can adapt to different data environments. However, the lack of collaborative project experience or team-oriented descriptions makes it difficult to fully assess cultural fit beyond individual drive.
Soft Skills & Operational Fit
The candidate's experience in IT support and business operations suggests strong problem-solving abilities, attention to detail, and a structured approach to data management. Their professional summary highlights a detail-oriented approach and ability to translate business data into insights, which are crucial for a Data Analyst role. The transition from IT operations indicates adaptability and a proactive learning mindset.