Functional Tester with 10+ years in Microsoft Dynamics 365 CRM Testing.
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Microsoft Dynamics 365 CRM Functional Tester with 5 years of experience in testing Sales, Customer Service, and Field Service modules. Overall 11+ years of IT experience, including extensive work in QA and software testing. Expertise in functional testing on Dynamics 365 CRM tools, Power BI Reporting tool, REST client for Restful web services testing. Strong expertise in Functional Testing, Regression Testing, User interface Testing, Web Services testing and security role-based testing. Good Understanding and Analysis of Business Requirements. Proficient in defect tracking tools such as Azure DevOps, Jira.
JNTU Kakinada
B.Tech · Mechanical Engineering
August 1, 2010 – June 30, 2010
Tech Mahindra PVT LTD
Senior Test Engineer
January 1, 2024 – December 31, 2025
India
Tech Mahindra PVT LTD
Senior Test Engineer
December 1, 2022 – October 31, 2023
India
SGSCO
Test Engineer
September 1, 2020 – October 31, 2022
India
Tech Mahindra PVT LTD
Quality Reviewer
March 1, 2014 – August 31, 2020
India
Volvo SDAΙ
January 1, 2024 – December 31, 2025
Volvo Group NA has signed 3-year consent order agreement with NHTSA (National Highway Traffic Safety Administration) in Jan 2023.for recall timelines, manufacturer communications, and early warning reporting issues related to vehicle safety Regulatory compliance. Volvo's quick and thorough response to the NHTA consent order will enable the organization to exceed the consent order requirements and implement an industry leading safety office with a leading class safety data analytics infrastructure (SDAI). This project covers System testing and Regression testing in SDAI program involving the Application such as Microsoft Dynamics CRM Case Management Tool and Microsoft Power BI.
Global Connect
December 1, 2022 – October 31, 2023
Global Connect manages its business by creating a project against an identify area and it goes through the full cycle of a project management i.e. project creation, analysis, price estimation, sales and contracting and delivery stages of a specific project life cycle. Global connect does investment in laying down fiber cable in a potential area. Before making an investment, they evaluate sales potential and evaluate the expected return on the investment they require to do in laying down fiber network. Global connect identifies an area for its possible retail broadband sales and performs analysis for the entire area sales. Global connect project management processes are classified in two major streams, the sales activity which handles identification, analysis, pricing and sales readiness, which is managed by salespeople. Price factor analysis, work scheduling, contractor management and plan monitoring, which is normally managed by a delivery team.
LS OMS System Testing_AMD
September 1, 2020 – October 31, 2022
LS OMS is the Order Management application for Light Speed; there are three distinct phases involved in ordering phase. A) Negotiation, B) Provisioning, C) Notification. Negotiation: In this phase validations for all the activities that Come while CSR is On Call with Customer is Done like Validation of Customer Address, Product Configuration, Pricing for the Product (Components) selected by the Customer, Due date selection when the services will be activated etc. Provisioning: In this phase validations for all the actives like Checking Port Availability, Port Activation, shipment of CPE equipment's, and activation of the services on Due Date selected etc. Notification: Validation of the Activities that are required by the OMS to Notify the Down Stream Systems like Telegence etc. is done.
PASS - PACK ARTWORK SHARED SERVICES
March 1, 2014 – August 31, 2020
GlaxoSmithKline is a pharmaceutical company, headquartered in UK. It has a significant global presence with commercial operations in more than 150 countries, a network of 84 manufacturing sites in 36 countries and Large R&D centers in the UK, USA, Spain, Belgium and China.
MB-210: Microsoft Dynamics 365 Customer Service Functional Consultant
Unknown
June 1, 2026 – Present
PL-200: Microsoft Power Platform Functional Consultant
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has worked with large organizations (Tech Mahindra, SGSCO) and on diverse projects (Volvo SDAI, Global Connect, LS OMS, GSK), indicating adaptability to different project contexts and team structures. The focus on regulatory compliance (Volvo SDAI) and order management systems (LS OMS) shows experience in critical business domains. The certifications further align with the Microsoft ecosystem, suggesting a focused career path within this technology stack.
Soft Skills & Operational Fit
The candidate demonstrates an understanding of agile processes, stakeholder communication, and risk-based prioritization, which are crucial for operational fit. Experience in root cause analysis and defect management indicates a methodical approach to problem-solving. The ability to work in client meetings and provide clarifications suggests good interpersonal skills for a testing role.